Sensitivity Training For Executives

Sensitivity Training For Executives: Why You NEED it!

Hey everyone it is me Bill Walsh again -

I am taking to the blog today to talk about something that I feel is really important to emphasize. With today’s economic realities we are all looking for ways to “do more with less” and still make a profit for our companies. You and I both know that is not easy to do when your team does not feel very motivated and your workplace morale is lacking. 

In a perfect world everyone in the workspace would be respectful, highly-motivated and working towards common goals. 

Sadly, we do not live in that perfect world and interpersonal relationships, stress and others factors need to be taken into account. One of the challenges that all managers and executives have when trying to lead employees in the right direction is overcoming these issues. The best way, in my expert opinion, to do this - is to lead by example. 

When we talk about sensitivity training for executives we have to think about the trickle down effect. Any work environment is only as good as it leader. This is why I recommend sensitivity training for individuals at all levels including executive and management. A strong leader who is knowledgeable about appropriate behaviour, acts as a role model for the other employees. They are better able to instruct and reprimand inappropriate behaviour because they conduct themselves respectfully and demonstrate the standards of your workplace.

In witnessing this employees will know what is expected of them and what they should aspire to if they want to move up the corporate ladder.

For this reason providing executive sensitivity training is a must! Trust me I have been in this industry long enough to speak for it’s benefits.

The Benefits of Providing Sensitivity Training For Your Management and Executives

Refresher: executives and managing staff have likely been working within the company for awhile. They may benefit from a refresher of appropriate conduct policies, sensitivity issues and company expectations.

Clarification: new executives and managing staff may be unclear about the expectations and standards for workplace conduct. Sensitivity training is an excellent opportunity to clarify and discuss these topics openly so that their is no misunderstanding or miscommunication.

Preparation: sensitivity training for executives is also a training session where employees can learn how to properly handle coworker issues and provide feedback.

Demonstrate: as we mentioned above, providing sensitivity training for your managing and executive staff sets them up to lead by example. This is extremely valuable if you want to create a cohesive work environment where standards are upheld.

Hopefully this blog has clarified some of the main reasons why you should consider investing in sensitivity training for your leading staff. 

Thanks for stopping in and reading my blog. If you have any questions about this topic or would like a no obligation quote please do not hesitate to contact me: 1-800-403-5456.

- Bill Walsh

For more information on Sensitivity Training For Executives please visit Proven Training Solutions today!

Investing in Supervisor Training

Reasons to Invest in Management Training For Your Team

Proven Training Blog: Providing Additional Training For Your Managing Staff

Welcome back to my proven training solutions blog, in today’s post we are going to chat about the reasons why business operators should invest in training for their management team.

Many business owners make the mistake of believing once someone has been promoted into a management position they are no longer in need of training. Not only is this belief incorrect it could also be a huge detriment to your company. 

I have been in this business many years and my experience has taught me that managers benefit from training even more than developing staff. The reason for this is because managers have already invested themselves in your company and are enthusiastic about helping it grow. Unlike new hires management has typically been with your company for a longer period of time. They are also likely looking for new ways to inspire their own team of employees and will pass the knowledge that they learn from their training on.

For these reasons obtaining management training for your managers is a worthwhile investment. When you choose the right training curriculum for your team you can maximize results and enhance the value of your managing employee. 

On that note we are going to discuss some of the benefits of management training:

• Increased confidence and effectiveness
• Motivation 
• Ease the transition into a new management role
• Help navigating promotion from employee to supervisor
• Increased productivity and conversion
• The development of management level decision making
• Improved communication
• Increased trust and confidence in management role
• Learn how to work with different types of people and personality types
• Learn how to provide constructive feedback
• Help develop team goals
• Managing peers
• Time management and task delegation
• How critique and discipline employees legally
• Support and encourage staff members

Now that we have put it all out on the table it seems to be common sense that you should continue to provide management training for your managing staff. My firm Proven Training Solutions has a selection of curriculum available that have been specifically designed with managers/supervisors in mind. We know how to get through to new and experienced managers in ways that are inspiring and encouraging.

Don't let a good manager miss the opportunity to become a great one! Invest in your team and they will invest themselves in you!

Until next time,

-Bill Walsh

For more information on this subject visit proven-training-soulutions.com today!

How to Calm And Cope With Angry Customers

Proven Training Blog: Dealing With Difficult Customers

Hello again business operators and staff in training, welcome back to my business training blog!

It is me Bill again, it has been a few weeks since I have written for the Proven Training Blog. Do not worry though, very soon we will be providing regular blog content for those of you who are interested in excelling in the workplace.

I am writing today because I want to talk about something that we all experience that isn't very pleasant. That is, the disgruntled customer. When dealing with an angry or upset customer it is hard to know what to do no matter who you are. Yes - even for experienced managers angry customers are tricky. However, if you follow the expert advice laid out in our Proven Training Solutions Whitepaper: Dealing With Angry Customers you should have no problem. In my blog today I just want to review of few of the tips we discussed in this publication.

How to calm and cope with a difficult customer in 5 steps

"De-personalize the situation. Realize that, in all likelihood, the customer is not angry at you personally. Even if you did something to cause his or her anger (hopefully unintentionally), most difficult customers’ anger is not really personal in nature. They may be angry because their expectations weren’t met, because they feel they were wronged, or because of something personal and completely unrelated to you or the company you work for. Make up your mind when dealing with difficult customers that you aren’t going to take their anger personally.

Lower your voice. It can be tempting when dealing with an angry customer to raise your tone of voice to match his or hers. Not only is this highly unprofessional and a poor reflection on the company you represent, but it will only escalate the situation. When you speak softly, the irate customer will need to quiet down in order to hear the answer to his demands.

Empathize. Even if you think the customer’s demands are crazy, chances are you have been angry yourself a time or two. When dealing with a difficult customer, you don’t have to agree with what they say to put yourself in their shoes and show some empathy for what they are feeling.

Remind yourself that you represent your company. This ties in with de-personalizing the client’s anger. Remember that dealing with angry customers is important even if you aren’t able to satisfy the angry customer’s concerns. Other customers may be watching, and how you handle yourself reflects on you and the company you work for. Dealing with difficult customers appropriately goes a long way towards convincing others that you will also deal appropriately with their concerns (which hopefully will be expressed more appropriately).

Get help. When all else fails, there’s no shame in handing off a difficult customer to someone else. Even if the person you are asking to help doesn’t have more authority, bringing a fresh face into a conflict can sometimes have a calming effect. This is especially helpful if the client is angry because of something you actually did. If you choose to do this, however, be prepared for the client to make angry comments about you which may or may not be true without defending yourself." from Proven Training Solutions: How to Deal With An Angry Customer

Even for the most experienced staff member dealing with an upset customer can be a hefty task. At times it can be frustrating but if you follow these steps the situation should be under control in no time. Anyone who is hoping to learn how to diffuse an upset customer and repair a bad situation can learn a thing or two from this advice.


Thanks for stopping in again, we will be back next week with some more helpful business training tips!


- Bill Walsh

How Proven Training Solutions is Different

Hello again,

It is me again Bill Walsh of Proven Training Solutions. Proven Training Solutions is a professional training business that I founded in 1987. I know that times have changed but the fundamentals of successful business operation and management training have remained the same. 

In today's blog I want to touch on some of the things that make Proven Training Solutions unique. 

We are results oriented!

Okay, I know that many professional training experts have gone the route of being entertainers first and educators second. 

Obviously, using comedy and provocative humour to get through to the audience is a valid approach if your goal is to amuse you your staff. However, if you want to get results you need to take a more result oriented approach.

When I train employees I prefer to maintain the professional atmosphere, I take the training process seriously because I know that the time spent training, is worth valuable money.

I am not saying that my presentations are boring! Don't make the mistake of believing that. With Proven Training Solutions I use a very modern discussion and engagement strategy to customize the presentation and make the your staff feel included in the conversation.

Instead using doing stand up comedy act to train your staff, I encourage discussions, focusing on the real tangible issues that they are dealing with in the workplace. Then, we use techniques such as role playing, problem solving and brainstorming to develop actionable plans that will lead to monumental improvements! 

Almost instantly, your staff will feel inspired and motivated to move in a new direction and begin implementing the strategies that we discuss. 

If my 25 years of experience as a corporate trainer and staff coaching expert have taught me anything it is "how to get results!". I know how to lead an in training seminar that leaves employees feeling secure in their positions, optimistic about the future and excited to execute changes! 

If you want to provide your staff with some well-rounded management training that makes them feel like they are part of a team then my Proven Training Solution programs may be the right fit for you. Our objective is always "goal oriented" establishing achievable milestones so that your employees can measure their own progress and feel involved in their own success!

Thanks for reading,

Bill Walsh

About Training Solutions

Introduction: Proven Training Solutions

Hello,

My name is Bill Walsh I am the founder of Proven Training Solutions, professional training for businesses. 

For the past 7 years I have dedicated my life to providing professional training services for managers and their employees. I am passionate about the benefits of professional development and I believe that every individual within a company can learn and be inspired to do their job better!

Before I began my Proven Training Solutions journey I spent 15 years as a senior training consultant for the American Management Association International. In this position I delivered over 250 supervisory development classes! 

As a business professional educator I specialize in the areas of "Change of Management" and "Supervisor Development". Over the years I have modernized my approach to professional training education to create curriculums and presentations that are engaging and informative. I make sure that the individuals who attend my courses always leave feeling inspired and motivated thrive in their corporate position. 

How Proven Training Solutions is Different

I am believer that the best training comes from an individual who is speaking from experience. My years of employment in the professional industry have given me much personal insight into the professional business world. I try to incorporate this understanding into my curriculum communicating in a relatable and personable fashion.

One thing that makes my Proven Training Solutions unique is that I run a "clean" seminar. I know that many modern trainers use profanity and shock value gimmicks to capture the audience's attention. You should know this is not my style. Although, I'd like to think that I am entertaining, I keep my presentations family friendly and G rated. The reason for this is because of the sensitive subject matter that we cover. I believe that this is especially important when dealing with topics such as sexual harassment and sensitivity training. After all, what good are you doing if you are offending your audience during the informative session.

Just because Proven Training Solutions is a clean program doesn't mean that we will not get through to your staff members! I use conversation and open discussion to get employees involved and customise the presentation to suite the most pressing areas that need to be addressed. By doing this I can assure that you will see improvements in your staff almost immediately following the training.

If you are looking for a professional who is an expert and motivating, educating and training business professional i'd like to recommend my services. Proven Training Solutions is the only professional training with a 100% satisfaction guarantee.

Invite me to your place of business today and we can begin making improvements that will help your business thrive!

Yours Truly,

Bill Walsh



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