Thursday, March 31, 2016

Benefits Participants Can Receive From Management Training Seminars




Whether one is managing a small team or a large organization, effective management plays an important role to be able to succeed. This is the reason why constant refinement of management skills are necessary, and one way to do that is to attend management training seminars. Good thing is that there are lots of management training seminars and coaching programs available today. In fact, this is one of the programs that Proven Training Solutions provides.

What are the specific benefits participants can get from attending management training seminars? Well, there are a few which including the following:

  • Learn skills necessary to become an effective leader (enables management to motivate employees to deal with clients effectively, to dedicate ideal time to accomplish a project, and to learn to value the essence of timeliness and deadlines)
  • Develop improved management level decision-making with the help coming from coaches’ inputs as well as from other participants who have knowledge on how to make a management level decisions
  • Improve skills of managing different types of employees and clients
  • Learn to effectively delegate tasks to employees, so that resources (such as time and money) are not wasted
  • Learn to help employees understand the value of accountability and responsibility
  • Learn how to enhance core values, establish a more concrete mission, vision, and goals - helping employees to navigate down the path towards established goals
  • Learn to effectively conduct (accurate and fair) performance evaluations for employees, so that they can become more effective workers
  • Learn the skill of building trust and confidence among members of the team and/or organization 
  • Learn management strategies to help employees improve their communication skills with colleagues and management
  • Improve the skills on giving constructive criticism as well as impose disciplinary actions legally and safely

Proven Training Solutions - Reputable Provider of Management Training Seminars


PTS has been providing training and coaching programs for newer supervisors and managers from different industries for years. Through management training seminars and other business management training programs, businesses achieve improved relations with their employees and customers.

Interested in PTS programs? Send a message today at info@proven-training-solutions.com

Call us for inquiries at 1-800-403-5456

If you are interested in Internal Customer Service Training, read more on the internal customer service training page.


Tuesday, March 8, 2016

How an Internal Customer Training in Arlington, VA Can Help Your Business



Many employees are trained to deliver good service to external customers. However, dealing with their internal customers (such as employees, stakeholders) is still a challenge even these days. This is partly because institutions tend to focus more on their external customers, when in fact internal customers should be given the same level of interest as well.

There are compelling reasons why businesses should improve their internal customer services some of these are the following:
  • It maintains an ideal environment for workforce, needed to deliver efficient services - a high level of service and support should begin from within the organization; when employees are happy, they are able to emulate it for external customers
  • A good working relationship within an organization is key to a high level of productivity, service or product quality and efficiency - necessary to create external customer loyalty. 
  • Internal customer service is a good training ground for enhanced external customer service - once your employees’ customer service skills are already polished inside your company, no doubt they are able to provide such high level of service to external customers with ease.
Internal customer service training, Arlington VA

There are a number of customer service training service providers you can ask for help to improve your employees’ skills on delivering a high level of service for internal customers. If you are in the Arlington, VA area, you might be interested in working with Proven Training Solutions. Our company has been helping businesses with an array of training solutions, which include internal customer service training.

When working with PTS for your internal customer service training, we will cover different areas for internal customer service improvement, including the following:
  • Understanding service perceptions and why they should be managed
  • Giving assessment on each employee’s needs as a customer
  • Understanding the elements of excellent service
  • Handles common service problems in ways to satisfy customers
  • The importance of teamwork within an organization and breaking the invisible barrier of compartmentalization
The success of your business, regardless of the industry you belong to, greatly depends on the quality of products or services you give to your customers, and your internal employees play an important role for that. Pay attention to your internal customers’ needs, the same way you address your external customers’.

Read more on the internal customer service training page.

Watch an overview of our internal customer service training below: